IHD Services is a division of Unitiv, Inc. an Enterprise IT solutions provider headquartered in Alpharetta, GA. Originally created in 1998 to provide call management capabilities in support Unitiv's hardware and software solutions, the acronym IHD stands for Intelligent Help Desk™.
The establishment of IHD Services as a separate business unit is a reflection of our desire and commitment to expand our offerings into the Higher Education market. Combining our expertise with a specific focus on Higher Education and collaboration based technologies, the Intelligent Help Desk™ brings a unique value proposition to the market that delivers quantifiable business value.
Today the Intelligent Help Desk™ provides support for Higher Education from the Desktop to the Datacenter, including many of the world’s largest (LMS) Learning Management Systems technologies.
- Technical Help Desk for Desktop Users
- Centralized Service Desk for all IT Related Issues
- LMS and Custom Application User Support
- Datacenter Infrastructure maintenance and Support
The goal of IHD Services is to be the premier outsource provider of services facilitating the delivery and management of support for educational institutions who require first-class customer service, administration and logistics. We compare our service delivery model to that of a concierge, ensuring the expedient resolution of support issues in a manner which maximizes customer satisfaction, thereby enhancing customer (Student and Faculty) loyalty.